There is one exception to our no-charge policy for our 30-day warranty. Occasionally a new product may be required. For example:
1. A red wine spilled has occurred. If red out is required to remove the stain, the customer will pay for the new product only.
2. The customer purchased sanitizer because of a pet odor but did not use the recommended amount, and the odor returned. In these cases, the customer only pays for the product that is needed to take care of the problem. We do not charge a return trip fee.